NNPC Retail Limited has taken decisive disciplinary action following a viral video that allegedly captured a fuel pump attendant attempting to defraud a customer at one of its stations in Ikorodu, Lagos.
In response to the incident, the company announced the immediate dismissal of the pump attendant involved, while the station manager has been suspended pending further investigation. The video, which quickly gained traction on social media, sparked widespread public outcry and renewed calls for greater accountability in the downstream petroleum sector.
In a statement issued on Friday, NNPC Retail emphasized that the actions taken reflect its zero-tolerance policy toward any form of misconduct or unethical behavior. The company reiterated its firm commitment to upholding the highest standards of transparency, professionalism, and customer trust across its retail network.
“NNPC Retail Limited remains committed to delivering value and integrity in all its operations,” the statement read. “We will continue to monitor our service stations closely and take swift action against any breach of conduct that could undermine public confidence.”
The company also encouraged customers to report any suspicious or unethical activities at its outlets, noting that customer feedback remains a vital tool in ensuring service excellence and operational integrity.
